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Job Title: Senior Operations Officer

Job Description: We are seeking a highly skilled and experienced Senior Operations Officer to oversee the day-to-day operations of our transmission repair business. The ideal candidate will have a strong background in automotive repair operations, with a focus on transmissions. As the Senior Operations Officer, you will be responsible for managing a team of technicians, optimizing workflow efficiency, and ensuring the highest quality standards in our repair services.

Additionally, the Senior Operations Officer will also be in charge of the sales department, leading and supervising the sales team to drive revenue growth and achieve business targets. This includes providing guidance to sales associates, monitoring their performance, and collaborating with them to identify potential business opportunities and partnerships.

Furthermore, the Senior Operations Officer will take charge of customer service to ensure exceptional customer experiences. This involves resolving customer complaints promptly and efficiently, maintaining a high level of customer satisfaction, and implementing processes to enhance overall customer service standards.

Compensation and Growth Potential: The Senior Operations Officer position offers a commission-based compensation structure with a current starting potential earnings of $160,000 or more annually. Your earning potential will be directly tied to the success of the business and your ability to drive sales and operational excellence. As you contribute to the company's growth and achieve or exceed performance expectations, there will be constant opportunities to increase your earnings significantly.

Preference for Bilingual Candidates: Due to the nature of our diverse customer base, we highly consider bilingual individuals who can effectively communicate with both English and [Second Language] speaking customers.

Responsibilities:

• Oversee the sales department and the team of sales associates, providing guidance, coaching, and support to ensure their success.

• Monitor the performance of sales associates, identifying areas for improvement, and implementing strategies to boost their effectiveness.

• Collaborate with the sales team to establish individual and team sales targets, and motivate them to achieve and exceed goals.

• Maintain a customer-focused approach within the sales team, emphasizing excellent communication and service towards our valued customers.

• Assist sales associates in handling customer inquiries, providing technical information, and resolving issues to ensure customer satisfaction.

• Work closely with the sales team to identify potential business opportunities and partnerships, leveraging their insights and market knowledge.

• Collaborate with other departments, such as marketing and operations, to align sales efforts with overall business objectives.

Qualifications:

• Minimum of 5 years of experience in the automotive repair industry, with a focus on transmission repair.

• Proven track record of successful operations management and team leadership, particularly in overseeing sales associates and their performance.

• Strong problem-solving skills and the ability to make data-driven decisions.

• Excellent communication and interpersonal skills to interact effectively with team members, customers, and resolve complaints.

• Outstanding communication skills towards business owners and customers are crucial.

• Knowledge of automotive repair industry trends and best practices.

• Technical knowledge of transmission repair processes and equipment.

Application Process: To apply for the Senior Operations Officer position, please email your resume and a cover letter detailing your relevant experience to [Your Contact Email Address]. In your cover letter, please include the following:

1. Your full name and contact information (phone number and email address).

2. A summary of your qualifications and why you believe you are the right fit for the Senior Operations Officer role.

3. Your availability to start the position, including any notice period required at your current job, if applicable.

We look forward to receiving your application and getting to know you better.